Placing an Order

A guide to ordering online

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Selecting your Items

To place an order browse through our categories and select which products you require. If the product is a single item without any size options then click 'Buy Now' and this item will appear in your shopping cart. If the product requires you to select a specific size, then click on the 'select' button and choose the necessary size from the 'available options' list. Once you have chosen the size, click 'add to cart' and the item will appear in your shopping cart.

Shopping Cart

When you have finished shopping, your shopping cart will contain all the items you have selected to buy. If you wish to remove any items from your shopping cart, tick the 'remove' box on the left hand side of the item. Once the necessary boxes have been ticked click 'update' and this will update your shopping cart. When you are finished with your shopping cart click 'continue' to proceed to the next stage.

Delivery Information

To ensure you receive your goods on time we have included as much information as possible on the delivery section of the ordering process. If you are not going to be in at the time of delivery there are two options available to you.

Different Shipping Address − There is an option to have your order delivered to an alternative address where someone will be available to collect it. This can be a work address or a family friend etc. Clicking on the 'change address' icon will allow you to do this.
Leave Safe − If the courier attempts to deliver your parcel and no one is home, a card will be posted through your letterbox and an alternative delivery time will need to be arranged. To prevent this from happening you can state where on your premises your parcel can be left safely. This option is located in a small box half way down the page. To help the courier, please start your instructions with the word 'leave' followed by where your parcel can be left. For example 'Leave in porch if out'.
ONLY instructions placed in this box will appear on the delivery label for the courier.

If you have any special instructions relating to your order, these can be placed in the comments box at the bottom of the page.
Please note any delivery instructions you wish to have on your order should be noted in the box above.

Payment Information

The payment information section gives you the chance to use any vouchers you have in your possession. A code is normally sent by email when a voucher is in use. To redeem this voucher, enter the code in the 'gift vouchers and coupons' box and click 'redeem'. The confirmation of the voucher will then appear in the 'products ordered' box at the top of the page. You can then pay for your order using Visa Credit, Visa Debit, Visa Purchase, Mastercard, Switch or Solo. We do not accept American Express. Once this is complete click 'continue' and this will allow you to check all your details one last time before confirming your order. Once you have confirmed your order you will be taken to a final page stating that your order has been placed.

An order confirmation email will be sent to your email address once you have placed your order. If you don't receive this, your order has not been finalised. Please contact us for assistance.

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Delivery Service
Free delivery information
Free 3-Working Day Delivery on all orders over £40 or Free Next Working Day Delivery on all orders over £60 (placed before 3pm). For all other orders 3-Working Day Delivery is £3.99 and Next Working Day Delivery is £4.99.
Oregon Cat Climber - Brown
Product reviews average

(205 reviews)
Service reviews average

(290 reviews)