by Marian Bolton on 17/11/2016Whilst the quality of the bed was good, unfortunately it was not big enough for my cat. It has proved difficult to return the item due to the size of the package, bulky, etc. You should offer use of a courier collection service for customers, e.g.. Hermes, whilst accepting that the customer should pay for this if the item is not faulty. This has put me off buying anything else from you.Cleopet response : We are very sorry about this Marian. We do offer a return service with our courier Yodel so we are sorry for any confusion caused.