Delivery & Returns

Our delivery & returns policies

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Online Delivery Services and Costs

ZoneZone DescriptionServices AvailableFree Delivery over £40Cost
1 & 2
Mainland UK & Isle of WightNext Working Day DeliveryYes£4.99
Next Working Day - AM DeliveryNo£9.99
Saturday DeliveryNo£7.99
Scottish Highlands.48 hourNo£13.99
Scottish Isles, Isle of Man (IM) Channel Islands and Northern Ireland.48 hourNo£13.99

Please note an accurate delivery charge will be given in the delivery information section of the checkout process. Please note some deliveries to areas in zones 3 & 4 may take longer than 3-5 days. If you do not receive your order within 7 working days please contact us.

We offer free next working day delivery on all orders over £40.

Delivery of your order

  • We guarantee to dispatch all orders placed before 3pm on the same day (Mon-Fri). Any orders placed after 3pm will be dispatched the following day (Mon-Fri).
  • All orders placed over the weekend will be dispatched on Monday.
  • All our orders are delivered by the courier service UK Mail.
  • Deliveries can be made between 07.30 and 21.00.
  • Deliveries are normally made Monday-Friday but there is a Saturday service available for zones 1 & 2.
  • If you are likely to be out at the time of delivery please specify a safe location where your parcel can be left in the delivery information section when you place your order.
UK delivery zones

Return of damaged, faulty or wrongly ordered goods

In the unlikely event that your order arrives damaged, please notify us immediately so that we can arrange for your faulty goods to be collected and immediately despatch a new consignment at no additional cost to you. If you do not want the faulty goods replaced then we will collect them and issue you a full refund.

Should we inadvertently despatch the wrong goods, please notify us immediately so that we may rectify the problem at no additional cost to you. We will collect the wrongly sent goods and we will either send the correct goods or give you a full refund.

If you inadvertently order the wrong products and do not realise until delivered. Please notify us and we will arrange to collect and deliver the correct products. We will obviously need to charge carriage in this case. We will be happy to quote should this situation arise.

These terms do not affect your statutory rights as a consumer.

Refunds and Cancellation

You have the right to cancel your order up to 7 working days days after receipt with out giving a reason. We will either make collection arrangements or you can return unused goods to us for a refund. Should we need to arrange for collection, a charge will need to be made to recover our carriage costs. Collection charges only apply to unwanted goods, faulty goods will always be collected at no charge.

We hope you will not have any complaints but if you do please contact us straight away and we promise to respond to your complaint fairly and in confidence. We will contact you within, at most, 5 days and give you a timescale for full resolution of your dispute. Our brief contact details are at the foot of every page on the site our full details are on the contact page.

These terms do not affect your statutory rights as a consumer.

Delivery Service
Free delivery information
Free Next Working Day Delivery on all orders over £40 placed before 3pm (Zones 1-2 only). All orders under £40 have a delivery charge which depends on the delivery location.
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